Why I believe access to the Nationwide member register is needed
Following the announcement to my professional network on LinkedIn regarding next week’s oral hearing, which linked to the text provided by the FCA, one commentator asked me this:
“Why do you need access to the full list (lots of personal data), rather than having Nationwide post out your election comms to the members directly?“
Question posted on LinkedIn
It’s a great question, and so I have pasted my answer back here, broken into sections with evidence in support of my arguments..
Access to the register is necessary in my opinion (the FCA is expected to determine this after the hearing next week) to secure nominations to be on the ballot, and to raise awareness of my candidacy ahead of it.
If I am nominated, members will then receive an election pack including information about the candidates, which would then include me.
22. Notice of Meetings and Postal Ballots
Nationwide Memorandum and Rules (1 September 2024)
(a) Any notice of meeting shall:
…
(v) be accompanied in the case of an election of Directors by any election
address of not more than 500 words or other details concerning the
candidates required by the legislation;
However, turnout for the elections / AGM is very low. Less than 4% of eligible members vote.
The most for and against votes recorded was for Debbie Crosbie:
Votes for 613,561 (96.1%)
Nationwide 2024 AGM results
Votes against 24,915 (3.9%)
Votes withheld* 7,051
Votes for + against = 638,476, which is less than 4% of the 16+ million members eligible to vote.
Member attendance at the virtual only AGM was just 300 people last year. This historically low level of member engagement is the principal reason for my candidacy.
See this extract from the 2024 AGM transcript – where the chairman replies to member’s question on AGM attendance. It’s perhaps worth noting that 2022 was during the COVID-19 pandemic.
How can we justify saying an online-only AGM gets ten times as many
Question from Mr Castle, a Nationwide Building Society member, at the 2024 AGM
members to join compared with an AGM of the past? He said I mentioned 194
being online today – I did say that indeed, we’re actually now about 300 people
online – yet a physical AGM held at the ICC in Birmingham around 2005 had
around 700 people in attendance.I wasn’t here in 2005 but I’m very happy to take your number, Mr Castle. What I do
Answer given by Kevin Parry, Chairman of the Nationwide Building Society, at the 2024 AGM
know is the last time we invited people to attend in person was in 2022 and we only
had 32 people that turned up in person, apart from our own staff. So back in 2005 we
didn’t have the same options for online meetings as we do now and so we are of the
view that in the current environment, with the better technology that exists now that
wasn’t nearly as good in 2005, this is giving us high attendance for our AGM. So
I hope that explains the difference.
And most members choose to use the “quick vote” mechanism which means the board recommended candidates and resolutions are typically passed at a 95%+ approval rate.
Data from past Nationwide AGM results (2006-2024) shows that the approval rate (blue line, right hand axis on the graph below) has only once dipped below 95% for a board candidate. The number of votes cast however, has been reducing over time (red bars, left hand axis), from over 1.5 million in 2008 to 0.6 million in 2024.
This trend of fewer votes is opposite to the increasing number of members eligible to vote. There are currently 16+ million members of the society – 20 years ago it was 11+ million members , and in 2008 it was 14 million (see corresponding year’s annual reports).
Put another way, member turnout was 1.5 / 14 million = 11% in 2008, whereas in 2024 it was just less than 4%.

I need 250 nominations to be on the ballot, from eligible members.
The bar for nominations was raised 5x (i.e. from 50 to 250) by Statutory Instrument 1999 No. 3032, The Building Societies (Nominations for Directors’ Election) Order (1999), following the various attempts to de-mutualise the building societies in the 1980s and 90s. [Nationwide came close at the 1997 AGM, when Resolution 3 “To take steps to convert to PLC status” was defeated by just 33,710 votes (For: 1,101,887 votes, Against: 1,135,597 votes), i.e. 49.25% for vs. 50.75% against the resolution.]
31. Nomination for Election of Directors
Nationwide Memorandum and Rules (1 September 2024)
(a) Any individual who will be at least 18 years of age at the date of election and is not
prohibited by law from being a director may be nominated for election as a Director.
(b) A nomination for election as a Director may be made by 250 qualified two year
members. The nomination must:
…
The eligibility criteria and nomination process make it difficult, arguably impossible, to find the right members, in sufficient volume, through other methods.
It’s perhaps worth noting that, as per the graph below:
- Directors of the society were elected to three year terms until 2011, now Directors have to be re-elected every year. (Red bars below show successfully elected Board Appointed Directors.)
- There hasn’t been a single Member Supported candidate on the ballot since 2005. (Yellow bars signify unsuccessful Member Support candidates)
- The last Member Supported candidate to be successfully (re-)elected was in 2001 (Green bars) – this was Paul Twyman, who served on the board of the Anglia (pre-merger) and Nationwide for 20 years.
- Board Appointed candidates have been unseated by successful Member Supported candidates in the past as part of a competitive election (Blue bars): Michael Holloway was unseated by Sheila Heywood in 1988; and Sir Leonard Peach was unseated by David English (a former Nationwide manager who was made redundant) in 1993. Learn more about the Member Supported candidates in my post: Rebels with a cause: Standing on the shoulders of giants.

More info here on the criteria, form etc: james4nationwide.co.uk/nominate
Please don’t hesitate to contact me directly if you would like to discuss further.
Recent governance changes at Nationwide
Following the AGM last summer, and the completion of the Virgin Money acquisition in October, it’s worth noting a few recent changes from a governance perspective.
- Updated Memorandum and Rules of the society
- Nationwide Group now includes Virgin Money following completion of the acquisition
- Changes to the Nationwide board
Updated Memorandum and Rules of the society
The updated Memorandum and Rules have now been published on the society website with an effective date of 1 September 2024. Pages 4-10 of the Notice of AGM 2024 explained the changes. I have archived a copy of the previous version of the Memorandum and Rules (published 1 September 2020) for members who wish to compare the two.
At a later date I have it in mind to map the evolution of the rules since the society was formed.
Nationwide Group now includes Virgin Money following completion of the acquisition
The Virgin Money acquisition was completed on 1 October 2024, as confirmed in this note from the chairman. The interim financial reporting for the 6 months to 30 September was published on 26 November 2024 – with separate reports published for Nationwide building society (results, presentation), Virgin Money UK plc (results) and Clydesdale Bank plc (results). It is my understanding that Virgin Money UK plc and its subsidiaries are now subsidiaries of Nationwide, and in effect the board of Virgin Money now reports to the board of Nationwide (which governs the society, and so the enlarged group as the acquirer).
Around the time the acquisition completed, Chris Rhodes took over as CEO of Virgin Money, with David Duffy leaving the group. As a result, Muir Mathieson was promoted to CFO of Nationwide – he was previously Deputy CFO and Treasurer.
Many of the headlines following the publication of the interim results highlighted the higher than forecast gain from the acquisition (£2.3bn vs £1.5bn) e.g. Nationwide’s £2.3bn takeover gain prompts criticism of Virgin Money bosses (The Guardian). However the Daily Mail/This Is Money drew attention to Nationwide’s £650m support for Virgin Money i.e. members’ equity was used to increase the capital strength of Clydesdale Bank, a subsidiary of Virgin Money UK.
I await the results for the year ending 4 April 2025 with interest, anticipating these will show the consolidated position for the group, and may set further expectations regarding the integration.
Changes to the Nationwide board
Some new directors have been appointed to the board. As is customary, it is expected that these members will stand as candidates for election at the 2025 AGM. You can learn more about these individuals on the Board and Executive Committee section of the society’s website
- Muir Mathieson, Chief Financial Officer (6 September 2024)
- Anand Aithal, Independent Non-Executive Director (appointed 1 October 2024)
- David Bennett, Non-Executive Director (appointed 14 November 2024) – also serves Chairman of Virgin Money UK and Clydesdale Bank
Chris Rhodes has left the board of Nationwide (after serving over 15 years), as he vacated the Nationwide CFO role to become the CEO of Virgin Money (appointed 1 October 2024)
The chairman, Kevin Parry, is now the longest-standing director of the board. He was appointed 23 May 2016, so is approaching the end of his nine year appointment, unless this is extended.
3.6 Appointments to the Board shall ordinarily be for a period of up to nine years, provided the director still meets the criteria for membership and is re-elected by the Society’s members. However, if there is a compelling commercial imperative, the nine year period may be extended for a limited time.
Nationwide Building Society Board Terms of Reference
Tracey Graham, the Senior Independent Director of Nationwide, has also joined the board of Virgin Money as a Non-Executive Director (appointed 23 January 2025).
I am compiling a history of the changes to the board composition of the society as part of my research. I will share this once it is complete.
Rebels with a cause: standing on the shoulders of giants

Pictured: Shelia Heywood presenting a cheque on behalf of Nationwide to Buxton Mountain Rescue in 1989
As I canvass for nominations to support my own candidacy to stand for election as a Director of the Nationwide building society – I am naturally drawn to research those that have attempted this before.
Finding information on the who, when and why has proven an interesting research project. The online mutual society register maintained by the FCA has some big gaps in its records – I have requested that more are digitised. The society doesn’t maintain a large online archive of AGM results and minutes, annual reports etc. Few online news archives go back before the year 2000 (before the internet went mainstream).
Since 1980, I have only identified three candidates who were successfully elected to the board after receiving the requisite member nominations:
- Paul Twyman – elected to the board of the Anglia building society after several attempts and considerable activism. He served on the Anglia board from 1982, joining the Nationwide board at the merger in 1987 and continued serving until 2002.
- Sheila Heywood – elected after several attempts, who served on the Nationwide board 1988 until at least 1993. She was one of the first female directors of the society.
- David English – a former Nationwide manager who was made redundant the year before and I believe was elected at the first attempt. He served on the Nationwide board 1993 to 2002.
Note that all three served at the same time for a period from 1993 until Shelia Heywood stepped down.
I have also identified several candidates that secured sufficient nominations to be entered on the ballot at AGMs but did not receive sufficient votes to be elected.
[NB the following list may not be complete for the period 1992-1997 as I do not have a complete list of AGM voting results – entries for 1992 and 1993 were gleaned from newspaper reports filed at the time.]
- Vivian Singh (1992-93)
- Ben Jacobs (1992-93)
- Michael Hardern (1998)
- Andrew Muir (1998, 2001-02)
- Alan Debenham (1999-2005)
- Tim Tanner (2002-03)
I’m now searching to fill a gap in my research that picks up from where Michael Cassell’s book “100 years of Nationwide” leaves off and recent records (mostly online) begin.